The plan for the day everything goes wrong

Most IT promises are about uptime. This one is about the other days.

Your laptop dies mid-clinic

Log in from any other machine — everything is in the secure workspace, nothing lived only on that laptop. Minute one: working. Hour one: a spare machine configured. Hour two, if you're on device protection: your exact machine, restored whole.

Your practice loses everything physical

Fire, flood, theft — the encrypted backups are offsite, in Canada, and restore drills have already been run. Your practice's memory is not in your building.

Something happens to me

A solo provider owes you this answer in writing, so it's in writing: a documented continuity plan, a sealed handover for a successor provider, and a one-page card your practice holds that says exactly what to do if I'm unreachable. You're never locked in and never stranded — the system is built so another competent professional can take the keys.

Something happens to your data

Breach obligations under PHIPA come with clocks. Your system already keeps the evidence — audit trail, access logs, backup timestamps — so notification and reporting are a filing exercise, not an archaeology dig.